Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Project Information: Service requirements, project details, communication preferences
• Technical Information: IP address, browser type, device information for website functionality
• Communication Records: Messages, emails, and call records related to our services

How We Use Your Information

We use your personal information to:

• Provide and deliver our technology services
• Communicate about your projects and respond to inquiries
• Send important updates about our services
• Improve our website and service offerings
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who assist in delivering our services (hosting, analytics, communication tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In connection with a merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Project Data: Retained for the duration of the project plus 3 years for support purposes
• Communication Records: Retained for 2 years for customer service purposes
• Marketing Data: Retained until you unsubscribe or request deletion

Your Rights (POPIA Compliance)

Under POPIA and other applicable privacy laws, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Portability: Request transfer of your data to another controller

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website usage and performance
• Remember your preferences
• Provide security features

You can control cookie settings through your browser preferences.

International Transfers

Some of our service providers may be located outside South Africa. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last updated" date at the top of this policy

Complaints

If you believe we have not handled your personal information in accordance with this policy or applicable privacy laws, you may lodge a complaint with:

• Our privacy contact (details above)
• The Information Regulator of South Africa